Who We Are
pak97 operates the online gaming and sports betting platform accessible at https://pak97.biz. For the purposes of this Privacy Policy, pak97 is the data controller — meaning we are the entity that determines the purposes and means of processing your personal data.
This Privacy Policy applies to all personal data collected from individuals who visit the pak97 website, register for an account, make deposits or withdrawals, place bets or otherwise interact with the pak97 platform. It applies equally to Pakistani players accessing the platform via mobile browser or desktop.
If you have questions about this Privacy Policy or about how pak97 handles your personal data, you can reach us at any time by emailing support@pak97.biz. Our data-related queries are handled by our support team with a response commitment of 2 to 4 business hours.
Data We Collect
pak97 collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment providers when you make a deposit or withdrawal.
| Data Category | Specific Data Points | Source | Required? |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (when verification is required) | Provided by you | Required |
| Contact Data | Pakistani mobile number, email address | Provided by you | Required |
| Account Data | Username, hashed password, account preferences, responsible gaming settings | Provided by you / system-generated | Required |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, PKR balance history | System-generated | Required |
| Payment Reference Data | Payment method type (e.g. Easypaisa, JazzCash), transaction reference numbers, masked account identifiers | Payment providers | Required |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic collection | Automatic |
| Usage Data | Pages visited, game sections accessed, features used, time on site, navigation paths | Automatic collection | Automatic |
| Communications Data | Support chat transcripts, email correspondence with pak97 support | Provided by you | Optional |
How We Use Your Data
pak97 uses the personal data we collect for specific, defined purposes. We do not process your data for any purpose beyond what is described in this policy without first obtaining your consent or establishing a separate legal basis. The primary purposes for which pak97 processes your data are:
- Account creation and management: Setting up your pak97 account, verifying your identity and age, managing account settings and maintaining the security of your account.
- Processing transactions: Handling deposits in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments; processing withdrawal requests; maintaining accurate records of your balance and transaction history.
- Delivering gaming and betting services: Enabling you to participate in all pak97 games and sports betting markets, recording bet outcomes and crediting winnings to your account.
- Customer support: Responding to your enquiries, resolving disputes, investigating complaints and providing assistance with account or payment issues.
- Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, bonus abuse or other prohibited conduct; protecting the security of the pak97 platform and other players.
- Responsible gaming: Monitoring gaming patterns to identify potentially problematic behaviour; enforcing deposit limits, self-exclusion requests and session reminders; complying with our responsible gaming obligations.
- Platform improvement: Analysing aggregated usage data to understand how players interact with pak97 and identify areas for improvement. This analysis uses anonymised or aggregated data wherever possible.
- Marketing communications (with consent): Sending you information about promotions, bonuses and new features on pak97, where you have opted in to receive such communications.
Legal Basis for Processing
pak97 processes your personal data on the following legal bases, depending on the specific processing activity:
- Contract performance: The majority of our data processing is necessary to provide the services you have contracted for when registering a pak97 account — account management, transaction processing, bet placement and payout. Without this processing, pak97 could not deliver its services to you.
- Legitimate interests: Fraud detection, platform security, abuse prevention and anonymised platform analytics are carried out on the basis of pak97's legitimate interests, provided those interests are not overridden by your own interests or rights.
- Legal obligation: Certain data processing — particularly identity verification for large transactions and record-keeping for anti-money-laundering compliance — is required by applicable law.
- Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw your consent at any time without affecting any other processing based on other legal bases.
Sharing Your Data
pak97 does not sell, rent or trade your personal information. However, we do share certain data with third parties where this is necessary to operate the platform and deliver services to you. All third parties with whom pak97 shares data are required to handle that data in strict accordance with our instructions and applicable data protection requirements.
The categories of third parties with whom pak97 may share your data are:
- Pakistani payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive transaction reference data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial entities in Pakistan.
- Game software providers: Third-party game studios and live dealer studios provide the games available in the pak97 lobby. They receive only the minimum session data necessary to operate the games — they do not receive your full personal profile or payment data.
- Identity verification services: Where identity verification is required, pak97 may use a certified verification service to confirm your identity documents. These services process only the document data you submit and are bound by strict data handling agreements.
- IT infrastructure providers: Hosting, security and technical infrastructure providers who support the pak97 platform operate under strict data processing agreements and cannot use your data for their own purposes.
- Law enforcement and regulatory authorities: pak97 will share data with relevant authorities where required to do so by law, court order or regulatory requirement. pak97 will not disclose such requests to the affected player where legally prohibited from doing so.
Payment Data and Financial Information
Because pak97 processes real money transactions in PKR, financial data is among the most sensitive information we handle. Our approach to payment data reflects this.
When you make a deposit via Easypaisa or JazzCash, the actual transaction is processed directly between you and the payment provider through their own secured infrastructure. pak97 receives only a transaction reference number and a confirmation of the deposit amount — we do not receive or store your Easypaisa PIN, JazzCash mPIN, or any equivalent credentials for other payment methods.
Bank IBFT transfers are processed through standard inter-bank clearing. pak97 receives the originating account number as part of the transaction record for the purposes of routing withdrawals back to the correct source account and fulfilling anti-money-laundering record-keeping obligations.
For Visa and Mastercard debit card deposits, card data is processed by a certified payment gateway. pak97 stores only a masked card reference (showing the last four digits and card type) — full card numbers are never stored on pak97 systems.
Cookies and Tracking Technologies
pak97 uses cookies and similar technologies on our website. Cookies are small text files placed on your device when you visit pak97 that help the platform function correctly and improve your experience. We use the following categories of cookies:
- Essential cookies are strictly necessary for pak97 to function. They manage your login session, maintain your account state while you are active on the platform and ensure security features work correctly. These cookies cannot be disabled without breaking core functionality.
- Functional cookies remember your preferences — such as your preferred language, display settings and betting slip configurations — so you do not have to reconfigure them on each visit to pak97.
- Analytics cookies collect anonymised information about how visitors use pak97 — which pages are most visited, where players encounter difficulties and how the platform performs on different devices. This data is used only in aggregate to guide platform improvements and is not linked to individual player identities.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use pak97 — you may not be able to log in or use certain features. Blocking analytics cookies will not affect platform functionality.
Data Retention
pak97 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
After the applicable retention period, pak97 will securely delete or anonymise your personal data so it can no longer be associated with you. If a legal investigation or dispute is ongoing at the end of a retention period, the relevant data will be retained until the matter is resolved.
Your Rights Over Your Personal Data
As a pak97 player, you have meaningful rights over the personal data we hold about you. These rights can be exercised at any time by contacting our support team at support@pak97.biz with the subject line "Data Rights Request".
Children's Privacy
pak97 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on pak97 requires a date of birth and we take active steps to verify that players meet the minimum age requirement.
If pak97 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the personal data and return any deposited funds. Parents or guardians who believe their child may have registered on pak97 should contact us immediately at support@pak97.biz so we can take prompt action.
Security of Your Personal Data
pak97 implements technical and organisational security measures appropriate to the risk level of the data we process. These measures include:
- Encryption in transit: All communications between your device and pak97 are encrypted using industry-standard TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using pak97.
- Encrypted data storage: Sensitive account and transaction data stored by pak97 is encrypted at rest. Passwords are stored in irreversible hashed form — pak97 staff cannot read your password.
- Access controls: Access to player personal data within pak97 is restricted on a need-to-know basis. Staff who do not require access to personal data in the course of their role do not have it.
- Fraud monitoring: Automated and manual fraud detection systems monitor account activity continuously for signs of unauthorised access or suspicious transaction patterns.
- Regular security reviews: pak97 conducts periodic security assessments of its platform and data handling practices.
While pak97 maintains robust security practices, no online platform can guarantee absolute security against all threats. We encourage you to protect your own account by using a strong unique password for pak97, never sharing your credentials with anyone, and contacting us immediately if you suspect unauthorised activity.
Changes to This Privacy Policy
pak97 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable legal requirements or the payment methods we support. When we make material changes — meaning changes that significantly affect how we use your data or your rights — we will notify you in advance via email to your registered address or via an in-platform notification on your next login.
The effective date of the current version is shown at the top of this page. We recommend reviewing this page periodically, particularly before providing any new personal information or before accepting new promotions on pak97 where updated data practices may apply.
If you disagree with any changes to this Privacy Policy and wish to close your pak97 account as a result, please contact our support team before the changes take effect. We will process account closures and associated withdrawal requests in the normal manner.
Contact Us About Privacy
pak97 takes data privacy seriously and we are committed to responding promptly and thoroughly to any privacy-related queries or concerns. If you have questions about this policy, wish to exercise any of your data rights or want to raise a concern about how pak97 has handled your personal information, please get in touch:
- Email: support@pak97.biz — include "Privacy" in the subject line for priority routing
- Response time: Data rights requests acknowledged within 5 working days, completed within 30 days
- Language: We respond in both English and Urdu
- Hours: Support is available 24 hours a day, 7 days a week via live chat for general queries
This Privacy Policy is the complete statement of pak97's privacy practices. In the event of any inconsistency between this policy and the pak97 Terms and Conditions on privacy matters, this Privacy Policy shall prevail. Both documents form part of the complete agreement between pak97 and registered players.